Turn every customer signal into prioritized product insights.
Tribble detects product requests across calls, tickets, slack threads, and surveys, then clusters, prioritizes, and writes structured records to Salesforce or your roadmap tools.
Customer insights reach PM/PDM in hours, not weeks.
Clustering and scoring keep PMs focused on real patterns.
Every gap links to call clips, tickets, and customer quotes.
Listen to every channel
Tribble watches Gong, Zendesk, community posts, and Slack to catch product feedback instantly.
Group signals with evidence
Requests cluster by theme, persona, ARR, or segment, complete with counts and confidence scores.
Write to Salesforce & roadmap
Structured records sync to Salesforce custom objects, Notion, or Confluence with auto-updated status.
Evidence → pattern → roadmap - with no manual tagging.
Capture every signal
Tribble pulls transcripts, tickets, surveys, and Slack messages, normalizing them into comparable records.
Filters control which sources feed product vs. CS views.
Group by theme & impact
AI clusters similar requests, scores ARR impact, and highlights key personas and regions.
Human reviewers can merge/split clusters before publishing.
Write to Salesforce
Tribble creates structured gap records, attaches evidence links, and notifies product owners in Slack.
Roadmap tools (Notion/Confluence) sync automatically.
Measure and close the loop
Status changes sync back; CS and sales get alerts when gaps move to roadmap, beta, or GA.
Executive dashboards show impact, ARR, and response time.
Evidence-rich roadmaps, happier customers.
- Single backlog: every request lands in Salesforce or your roadmap tool with the same taxonomy.
- Prioritized by impact: ARR, segment, and persona weighting ensure focus on what matters.
- Proof attached: clips, notes, and tickets stay linked for designers, PMs, and engineering.
- Closed loop: when a gap ships, Tribble notifies the reps and customers who asked.
Customer proof
“Tribble lives in Slack and cuts the time it takes to answer product and feature questions-accuracy stays high and the support queue keeps moving.”
Stand up customer-driven product intel.
We’ll connect Slack, Gong, Salesforce, and your wiki, define scoring rules, and launch automated gap logging within two weeks.