See churn risk before it bites and launch the right save play instantly.
Tribble combines product usage, support data, Tribble Scribe transcripts (customer calls and onsite), Gong sentiment, and Salesforce health to trigger targeted renewal plays with exec alignment and automatic write-backs.
No more hidden churn - risk reasons and evidence stay in sync.
Exec nudges and structured plays keep customers engaged.
Slack approvals write back to Salesforce immediately.
Listen across the customer journey
Usage drops, support escalations, sentiment shifts, and executive changes all feed the risk engine.
Automate coordinated action
Tribble launches save plays with tasks for CS, exec sponsors, and AEs - all visible in Slack.
Keep leadership aligned
Risk dashboards, exec summaries, and Salesforce fields stay accurate without manual effort.
Detect, prioritize, act, and report.
Aggregate risk signals
Tribble ingests product usage, Tribble Scribe meeting transcripts (including in-person), Gong sentiment, support tickets, and Salesforce health scores to flag risky accounts.
Runs nightly and on major events (ticket severity, executive changes).
Score and route
Accounts get severity scores and recommended playbooks. Escalations post to CS leadership channels.
Product telemetry and support sentiment quantify forecast impact.
Launch save plans
Tribble creates Slack war rooms, assigns tasks, drafts exec outreach, and updates MAP timelines.
Approvals ensure finance and leadership sign off when needed.
Write back & measure impact
Next steps, risk reasons, and engagement notes update in Salesforce; dashboards show saves vs. churn.
Exec summaries send weekly to keep stakeholders aligned.
Predictable renewals, aligned teams.
- No mystery churn: every renewal has a documented health score, risk reason, and next action.
- Exec engagement: sponsor nudges fire automatically with context and talking points.
- Forecast accuracy: Salesforce and finance dashboards stay aligned because updates write back instantly.
- Time saved: CS leaders spend time strategizing, not chasing status updates.
Customer proof
“Tribble is my on-the-fly source of truth. Search is accessible, the Slack integration is seamless, and it slashes the time to respond to customers.”
Roll out renewal save plays with Tribble.
We’ll connect Salesforce, Slack, Tribble Scribe, Gong, and your product telemetry, configure risk rules, and pilot save plays on your next renewal cohort.