For DeepScribe, a pioneer in AI-powered clinical documentation, managing the growing volume of RFPs and security questionnaires had become a significant operational challenge. As a company focused on transforming doctor-patient conversations into structured clinical notes, DeepScribe found its internal documentation processes were creating bottlenecks that threatened to slow their ability to efficiently respond to new opportunities.
Orion Reynolds, who manages technical operations and compliance initiatives at DeepScribe, has been instrumental in driving the company’s AI-first transformation. Having successfully established DeepScribe’s governance, risk management, and compliance (GRC) framework to unlock enterprise partnerships, Reynolds described the situation: “Our RFP process was cumbersome. We were spending countless hours sifting through Google Drive folders and re-answering the same questions. It became clear that our manual methods couldn’t scale alongside our growth.”
The challenge was compounded by outdated security requirements that didn’t align with modern cloud-based AI solutions. “Many RFPs we received were 10 or even 15 years old, demanding processes irrelevant to modern cloud-based AI solutions. Convincing clients of DeepScribe’s innovative edge often required tailoring responses—a task both time-consuming and frustrating,” explains Reynolds, who has been at the forefront of modernizing compliance frameworks for AI-driven healthcare solutions.