For DeepScribe, a pioneer in AI-powered clinical documentation, managing the growing volume of RFPs and security questionnaires had become a significant operational challenge. As a company focused on transforming doctor-patient conversations into structured clinical notes, DeepScribe found its internal documentation processes were creating bottlenecks that threatened to slow their ability to efficiently respond to new opportunities.

Orion Reynolds, who manages technical operations and compliance initiatives at DeepScribe, has been instrumental in driving the company’s AI-first transformation. Having successfully established DeepScribe’s governance, risk management, and compliance (GRC) framework to unlock enterprise partnerships, Reynolds described the situation: “Our RFP process was cumbersome. We were spending countless hours sifting through Google Drive folders and re-answering the same questions. It became clear that our manual methods couldn’t scale alongside our growth.”

The challenge was compounded by outdated security requirements that didn’t align with modern cloud-based AI solutions. “Many RFPs we received were 10 or even 15 years old, demanding processes irrelevant to modern cloud-based AI solutions. Convincing clients of DeepScribe’s innovative edge often required tailoring responses—a task both time-consuming and frustrating,” explains Reynolds, who has been at the forefront of modernizing compliance frameworks for AI-driven healthcare solutions.

A Smarter Approach to Documentation

The RFP response process transformation began with implementing Tribble’s AI-powered platform. The solution went beyond simple automation, creating an intelligent knowledge base from their existing repository of compliance reports, RFP responses, and technical policies.

“When we saw how Tribble handled our first major RFP—automating the bulk of responses while flagging only the most complex questions—we knew this was the solution we needed. The value Tribble delivered in saving time and effort while improving accuracy was a crucial factor in our decision. We had previously trialed another vendor who wasn’t able to deliver the same results as Tribble, and the ROI we experienced with Tribble made the decision even clearer,” shares Reynolds.

The impact was immediate and measurable. In a recent success story, DeepScribe completed a critical proposal that demonstrated Tribble’s value. “We submitted a 36-page proposal—8 pages of narrative and 28 pages of Q&A—and moved forward to a live demo phase for a promising mid-market opportunity. What previously took us 12 hours was completed in just 4 hours with Tribble, representing a 65% time savings. Tribble was instrumental in getting this delivered efficiently,” notes Reynolds.

Driving Efficiency Across Teams

Tribble’s capabilities extended to streamlining RFP workflows through its Slack integration, which proved particularly valuable for collaborating on narrative sections of RFx responses. The platform’s intelligent features helped optimize the RFP response process while maintaining cost efficiency.

“Tribble isn’t just helping us respond faster—it’s helping us sell better,” says Blake Swinehart, Director of Strategic Growth at DeepScribe. “From enabling quicker ramp-up for new hires to streamlining our entire sales process, the impact has been profound.”

The results were striking:

  • 65% reduction in RFP response time
  • 80% automation rate for routine responses
  • 30-35% time savings on complex proposals
  • Immediate access to updated sales and compliance materials

Building a Foundation for Growth

What began as a solution for RFP management has become an essential tool in DeepScribe’s compliance documentation strategy. By centralizing and automating RFP responses, Tribble has created a robust knowledge base that continues to drive efficiency in the compliance process.

“At its core, this isn’t just about automation; it’s about enabling our team to focus on what we do best—innovating healthcare,” reflects Reynolds, whose implementation of stringent compliance frameworks has been key to securing enterprise partnerships. “In today’s rapidly evolving healthcare technology landscape, the ability to adapt and scale compliance processes is just as crucial as the innovations themselves. By transforming our approach to compliance and operational excellence, we’ve not only improved our efficiency but also strengthened our position in the enterprise market.” “Tribble has transformed how we handle documentation and compliance, allowing us to scale our operations without sacrificing quality or accuracy.”

As DeepScribe continues to expand its presence in the healthcare technology sector, Tribble remains central to their strategy, providing the scalability and efficiency needed to maintain their competitive edge. With plans to integrate additional compliance workflows and explore AI-generated sales collateral, DeepScribe is well-positioned to continue their mission of transforming healthcare documentation.